Optus has the resources to provide complete, integrated business communication solutions on a national basis, but our service is tailored to the needs of each customer. The same is true of our maintenance services.
If you receive a quote form another national provider at a lower cost, we will beat their price by 5% on a maintenance program with similar benefits.
We like to take a partnership approach to maintenance. This enables you to minimize your maintenance expenses and customize the support to meet the unique needs of your business. Customizable aspects of our program include:
Type of Coverage (i.e. Remote vs. On-site)
Hours of Coverage
Equipment Coverage
Monitoring Services
Permanent On-site Technician(s)
On-site Crash Kits
Web Portal
Maintenace Program Features
Benefits
Next-Day Hardware Replacement
Yes
Billable Service Discount
5%
System Back-Up (Programming & Configuration)
1 Per Year
Priority Handling for Moves & Changes
3 Days
Priority Handling for Emergency Service Response
4 Hours
Coordination with Local & Long Distance Service Providers
